Small business
Support inbox drafts
Drafts answers to support tickets from your help docs and tags the ones that need a human.
- How often:
- Daily
- Risk
- Medium risk
Prompt to paste
For each new support ticket, draft a reply using our help centre and past answers. Tag tickets about refunds, security or angry customers for a human, and never promise anything that is not in our policies.
What the agent should do
- 1Read new tickets
- 2Find relevant help articles and past answers
- 3Draft replies
- 4Escalate sensitive tickets